Frequently Asked Questions

We are here to guide you through every step. You can find answers to frequently asked questions or view our Help Center. You can always contact us if you have any questions!

What is included in a membership?
Membership includes access to an incredible catalog of videos and live events.

How do I update my billing information?

Once signed into your account, you can update your billing information by clicking
Profile at the top right. Then select Purchases. Under Payment Method, click on Change Payment Method to update your billing information.

How do I restore my BB Body App?

Please visit this help article link to see how to restore your app.


The instructions are broken out by the platform you used to sign up. Be sure to use the email address you originally used to create your account.


If you still need further assistance, please reach out via email to customer support at brookeburkebody@uscreen.support.

How do I reset my password?

On the Sign In page, click Forgot Password?, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.

How do I cancel my recurring subscription?

If you don’t want to continue, you can cancel your membership at any time. Follow the prompts to cancel on the Billing page, and your membership will not renew. Please note that there aren’t refunds for partially unused membership periods.

What is the Refund Policy?

We are committed to ensuring your satisfaction with our services. If you are not completely satisfied, you can request a full refund within 30 days of your purchase. To be eligible for a refund, please note the following:

  1. Refund requests must be made within 30 days of the transaction date.

  2. The request should include your order number and reason for the refund.

  3. Refunds will be processed to the original payment method used at the time of purchase.

  4. Refunds may take up to 5-10 business days to appear in your account, depending on your bank or credit card issuer.

  5. Services or products already used or accessed may not be eligible for a full refund.

Who do I contact if I have questions?

If you have questions about your subscription, billing, or technical issues, please contact brookeburkebody@uscreen.support


For all other inquiries, please contact contact@brookeburkebody.com

Check out our Help Center

Our help center is a valuable resource for finding answers to a variety of questions. Whether you're troubleshooting a technical issue, or seeking guidance on how to navigate our website, our informative articles have got you covered.

View Help Center!

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